Hi! I just bumped into your post and thought I’d give a quick reply. I work for Belgacom but do note that what I’m writing here is completely my own opinion and doesn’t in any way reflect the official point of view of Belgacom. I just think some points in your post could use some feedback :)
About our ADSL market share – the article you cite explicitly talks about growing market share in the business sector. Don’t generalize!
FTTH might not mainstream in Belgium, indeed, but we do have an ADSL coverage of more than 99,85% of the Belgian population which is rather high compared to other countries who might have some FTTH deployment around major cities but lack majorly in coverage outside the highly populated areas.
Our pricing is in the mid-range of Europe. Comparisons with other countries often forget to mention the fact these countries heavily subsidize telco operators or give them huge tax advantages (cf. France). Also, notice that our phone prices have dropped massively in the past years and that we continuously innovate with new products and services. We also offer products in packs which brings down the price considerably.
About the download limit; it’s correct that you can get this option. Getting rid of download limits for everyone would not be a good idea for the general customer base. Only a small percentage of downloaders (very heavy users) need more than their current download limit. These users often cross the limit with enormous data and would put a lot of pressure on the network which could lead to a major drop in internet experience for many.
About telco employees going on strike – this was about the increased service we’re trying to offer to our customers (service after working hours and weekends). Of course, this puts more pressure on our teams but we’re working on it!
Hi! I just bumped into your post and thought I’d give a quick reply. I work for Belgacom but do note that what I’m writing here is completely my own opinion and doesn’t in any way reflect the official point of view of Belgacom. I just think some points in your post could use some feedback :)
About our ADSL market share – the article you cite explicitly talks about growing market share in the business sector. Don’t generalize!
FTTH might not mainstream in Belgium, indeed, but we do have an ADSL coverage of more than 99,85% of the Belgian population which is rather high compared to other countries who might have some FTTH deployment around major cities but lack majorly in coverage outside the highly populated areas.
Our pricing is in the mid-range of Europe. Comparisons with other countries often forget to mention the fact these countries heavily subsidize telco operators or give them huge tax advantages (cf. France). Also, notice that our phone prices have dropped massively in the past years and that we continuously innovate with new products and services. We also offer products in packs which brings down the price considerably.
About the download limit; it’s correct that you can get this option. Getting rid of download limits for everyone would not be a good idea for the general customer base. Only a small percentage of downloaders (very heavy users) need more than their current download limit. These users often cross the limit with enormous data and would put a lot of pressure on the network which could lead to a major drop in internet experience for many.
About telco employees going on strike – this was about the increased service we’re trying to offer to our customers (service after working hours and weekends). Of course, this puts more pressure on our teams but we’re working on it!
Hope this helps a little.
Kind regards,